All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on email@example.com. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you would like to exchange an item for something of the same value, simply checkout as usual and use the code EXCHANGE. This will allow you to reserve the item with a 100% discount until the original item has been returned to us. Once the return has been processed, we will post your new item.
If you are unsatisfied with your order, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Please note, due to severe allergies we cannot accept items that are returned that have been in contact with animals; this includes cat and dog hairs. Orders that are returned with animal hairs are not regarded as suitable for re-sale. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
10 Efford Lane
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
If any item you receive from us arrives damaged, please contact us as soon as possible by email firstname.lastname@example.org. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.
Please do not return a damaged order to us without contacting us first.