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Delivery Policy

We aim to ship orders within 24 hours. However, in peak times with sales and brand launches, it may take us a little longer. Please note, we don't ship on weekends or bank holidays. If your order needs to be shipped urgently, please get in touch with us directly on

Mainland UK Delivery Rates

We upgrade all UK postage on orders over £100

Delivery Option Delivery Time Tracked Signed For Cost
Standard (2nd Class) - Under £30 3 - 7 Working Days No No £2.50
Standard (2nd Class) - Over £30 3 - 7 Working Days No No FREE
1st Class - Under £30 1 - 3 Working Days No No £3.50
1st Class - Over £30 1 - 3 Working Days No No £1.50
Click & Collect (From Our Plymouth Store) N/A N/A N/A FREE

For signed for or tracking, please contact us directly for a shipping quote

European & International Delivery Rates

We recommend that all international orders are sent using a tracked postage service. International orders are shipped through a separate courier and are shipped on Fridays. We may need to contact you regarding your International order, so please ensure your contact details are correct upon checkout.

IMPORTANT: Any customs charges or fees are payable by the customer, and any orders returned to us due to refusal to pay customs charges will be refunded minus the postage charge. 

Brand Restrictions: Please note that we can no longer ship Maxomorra to North America or Canada. We apologise for any inconvenience caused.

Delivery Option Delivery Time Tracked Signed For Cost
Standard - Under £100  7 - 10 Working Days No No £25
Standard - Over £100 7 - 10 Working Days No No £10.00
Tracked - Under £100 7 - 10 Working Days Yes No £35.00
Tracked - Over £100 7 - 10 Working Days Yes No £20.00

Non-Mainland UK and International Delivery

We are able to  process orders from non-mainland UK addresses Internationally. We do recommend that you upgrade your order to a tracked option if it is of higher value.

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Royal Mail deliver between Monday to Saturday excluding bank holidays.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please email us at

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible by email at We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us.

Please do not return a damaged order to us without contacting us first.